Privacy Policy

Last updated: July 21, 2026

This Privacy Policy explains how PrimeCellMed ("PrimeCellMed," "we," "us," or "our") collects, uses, and protects information when you visit this pain assessment page, contact us, or request our services.

1. Scope of this policy & HIPAA

This Privacy Policy applies to information collected through this Site and general business communications. It describes our online privacy practices only.

Protected Health Information (PHI) is handled separately. Medical information you share with us as a patient is "Protected Health Information" governed by the Health Insurance Portability and Accountability Act (HIPAA) and applicable Florida law, and is covered by our separate Notice of Privacy Practices, which we provide to patients. This website Privacy Policy does not replace or limit that Notice.

2. Information we collect

Information you give us

• Contact details — your name, phone number, and email address when you call us at (407) 512-8878, email info@primecellmed.com, or reach out through social media.
• Appointment & inquiry information — details you provide when you request an assessment, book an appointment, or ask about our services. Online booking is handled through our third-party scheduling provider.
• Health-related information — any symptoms, conditions, or history you choose to share so we can respond. Please do not send sensitive medical details through unsecured channels such as email or social media.

Information collected automatically

• Usage & device data — such as your IP address, browser type, device type, pages viewed, referring website, and dates and times of visits, collected through cookies and similar technologies.

3. How we use your information

We use the information we collect to:

• Respond to your inquiries and schedule appointments or assessments;
• Provide, personalize, and improve our services and Site;
• Communicate with you about appointments, services, offers, and updates you request;
• Understand how visitors use our Site and measure our marketing;
• Maintain security and comply with legal, regulatory, and professional obligations.

4. Cookies, analytics & advertising

This Site uses cookies and similar technologies to operate the Site, remember your preferences, analyze traffic, and support advertising.

• Essential & functional cookies keep the Site working and secure.
• Analytics — we and our providers (which may include Google Analytics) use cookies to understand how visitors use the Site.
• Advertising — we may use services such as Google Ads and social media platforms, which use cookies to measure ad performance and show relevant ads.

You can control cookies through your browser settings and opt out of certain advertising cookies through tools such as Google Ads Settings and the Digital Advertising Alliance opt-out (optout.aboutads.info). Blocking some cookies may affect how the Site functions.

5. How we share information

We do not sell your personal information. We share information only as needed to run our practice and Site, including with:

• Service providers that support us — such as our website host, scheduling platform, analytics providers, and communications tools;
• Professional and legal purposes — when required by law or to protect the rights and safety of patients, staff, or others;
• Business transfers — in connection with a merger, acquisition, or sale of assets, subject to confidentiality protections.

Any sharing of PHI is limited and governed by HIPAA and our Notice of Privacy Practices.

6. Third-party services & links

We rely on trusted third parties whose own privacy policies apply, including our website host, our online scheduling provider, Google (analytics and advertising), and social media platforms. Our Site may link to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies.

7. Data security & retention

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security. We retain information for as long as needed to fulfill the purposes described here and to meet our legal and recordkeeping obligations.

8. Your choices & rights

• Communications — you may opt out of marketing messages at any time using the unsubscribe link or by contacting us.
• Cookies — you can manage cookies through your browser and the opt-out tools above.
• Access & corrections — you may ask us to review or update the personal information we hold about you.
• Medical records — your rights regarding Protected Health Information are described in our Notice of Privacy Practices under HIPAA.

9. Children's privacy

Our Site is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

10. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above and post the changes on this page.

11. Contact us

PrimeCellMed
Phone: (407) 512-8878
Email: info@primecellmed.com
Address: 2295 S Hiawassee Road, Ste 410, Orlando, FL 32835
Office hours: Monday–Friday, 10:00 AM–6:00 PM

This Privacy Policy is provided for general informational purposes and does not constitute legal advice.

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